Calls and Messaging Services
24/7 AI Reception & Automation
Imagine every call intelligently routed. Every enquiry categorised. Every repetitive task automated.
Our AI Reception & Automation service integrates smart call handling and workflow automation into your operation, reducing administrative pressure and improving response consistency. Routine queries are filtered, urgent matters are prioritised, and workflows trigger automatically into your systems.
This isn’t about replacing people. It’s about removing friction and modernising your infrastructure.
• Initial setup from £495
• Ongoing management from £950 per month
From £750 per month
Weekday Daytime Overflow Support
When your office line starts ringing non-stop, quality slips and managers become reactive instead of strategic. Daytime Overflow Support gives you structured operational backup during peak periods, staff sickness, CQC visits or unexpected demand spikes.
Your calls are answered professionally in your brand voice, your systems are updated in real time, and your escalation pathways are followed exactly as agreed. No delays. No disruption.
This package includes up to 20 structured overflow hours per month, with additional usage available if required.
This isn’t just overflow — it’s operational breathing space. So your leadership team can focus on running the service, not firefighting the phone.
From £750 per month
Weekday Daytime Call Handling & Triage
Call Handling & Triage provides structured, professional first-line response for your service — delivered under your brand and aligned to your policies.
We answer all inbound calls. Each call is triaged using a defined escalation matrix, documented in real time, and either resolved, coordinated or escalated appropriately.
We do not simply take messages. We assess risk, apply judgement, initiate action where required. Every interaction is logged, time-stamped and audit-ready, supporting compliance and governance requirements.
It’s designed to reduce reactive pressure on managers, protect service stability and ensure your organisation is professionally represented at all times.
From £995 per month
White-Label Partnership
Outsourcing out-of-hours support should never dilute your identity.
Our White-Label Partnership ensures callers experience continuity, not separation. Calls are answered in your company name, scripts reflect your language, and communication aligns with your internal structure.
To families, staff, and professionals, we are simply part of your service.
White-Label integration is included as standard within Command, ensuring complete brand alignment at governance level.
For Shield and Control clients, this enhancement is available from £595 per month.
Because operational support should feel embedded — not external.
