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Privacy Policy

THE WAY FORWARD FOR NEW AND EXISTING CARE SERVICES

Privacy Policy for Creative Media Group trading as Contesto AI - Effective January 2024

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Thank you for choosing Contesto AI for your customer support services. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our customer support services.

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1. Information We Collect:

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a. Personal Information:

  • When you sign up for our services, we may collect personal information such as your name, email address, phone number, and billing information.

b. Usage Data:

  • We gather information about how you interact with our website and services, including your IP address, browser type, device information, and pages visited.

c. Communication Data:

  • We may collect data from your communications with our customer support team, including chat logs, emails, and call recordings.

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2. How We Use Your Information:

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a. Providing Services:

  • We use your personal information to deliver the customer support services you have requested, including processing your inquiries, resolving issues, and managing your account.

b. Improving User Experience:

  • We analyze usage data to enhance our website, services, and user experience, ensuring they meet your needs and expectations.

c. Communication:

  • We may use your contact information to send important updates, service notifications, and marketing communications. You can opt out of marketing communications at any time.

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3. Data Security:

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a. Confidentiality:

  • We prioritize the security of your personal information and take appropriate measures to prevent unauthorized access, disclosure, alteration, or destruction.

b. SSL Encryption:

  • Our website uses Secure Socket Layer (SSL) encryption to protect the transmission of sensitive data.

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4. Data Sharing:

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a. Third-Party Service Providers:

  • We may share your information with trusted third-party service providers who assist us in delivering and improving our services. These providers are bound by confidentiality agreements and are not allowed to use your information for purposes other than specified by us.

b. Legal Compliance:

  • We may disclose your information when required by law, court order, or government regulation.

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5. Your Rights:

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a. Access and Correction:

  • You have the right to access and correct your personal information. You can do so by contacting our customer support team.

b. Data Deletion:

  • You can request the deletion of your personal information from our records, subject to legal obligations and legitimate business interests.

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6. Changes to the Privacy Policy:

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a. Notification:

  • We may update our Privacy Policy to reflect changes in our practices. We will notify you of any material changes through our website or other communication channels.

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7. Contact Us:

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If you have any questions or concerns about our Privacy Policy, please contact us at hello@contesto.co.uk.

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By using our website and services, you agree to the terms outlined in this Privacy Policy. Thank you for choosing Contesto Ltd for your customer support needs.

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