Choose the Level of Protection That Fits Your Service
Every care provider operates differently. Our structured support levels reflect the size, complexity, and risk profile of your service — from essential out-of-hours filtering to full operational oversight.
SHIELD
£995
Every Month
Out-of-Hours Cover & Protection
24/7 out-of-hours call handling under your brand*
Professional triage of all inbound calls
Staff sickness reporting and initial rota triage
Basic rota gap identification and escalation
Medication query triage in line with your MAR protocol
Safeguarding concern logging and structured escalation
Incident documentation and time-stamped call records
Escalation to on-call management only when required
Clear audit trail for governance and CQC evidence
Alignment with your policies, escalation matrix and safeguarding framework
Weekly summary report of call activity and key themes
Dedicated onboarding to map your escalation pathways
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Shield is designed to stabilise your nights and weekends — giving you structured protection without overcomplicating your setup
CONTROL
£1,999
Every Month
Containment, Coordination & Reduced Manager Disruption
24/7 Out-of-Hours Call Handling under your brand*
Structured Call Triage using your escalation matrix
Staff Sickness & Rota Breakdown Management
Proactive Outbound Cover Calls to secure replacement staff
Medication Query Support (within agreed protocol)
Safeguarding Concern Triage & Controlled Escalation
Family & Professional Call Management
Incident Logging & Time-Stamped Documentation
Escalation to Senior Management when threshold met
Live Issue Tracking & Handover Reports for Next-Day Action
Weekly Operational Summary Report
Fair Usage Talk-Time Allowance
Dedicated Account Oversight
Control is structured, proactive 24/7 operational support that not only answers calls but actively manages rotas, triages risk and stabilises your service in real time — so problems are solved, not just passed on
Call us now on 0207 788 7871 to book your time off!
COMMAND
£3,750
Every Month
Night Operations Partner & Governance Oversight
24/7 Around-the-Clock Operational Support
Dedicated Call Handling Under Your Brand
Advanced Clinical & Safeguarding Triage
Structured Escalation Matrix with Executive Thresholds
Real-Time Rota Breakdown Management
Proactive Staff Sickness Coordination
Medication Query Support (MAR & Protocol Aligned)
Incident Logging & Audit-Ready Documentation
Safeguarding Alert Triage & Escalation Support
Family & Professional Stakeholder Communication
Hospital Admission & Discharge Coordination
Integrated Care System & MDT Liaison Support
Compliance-Aligned Reporting Dashboard
Monthly Governance & Performance Summary
Custom Escalation Framework Built Around Your Service
Priority Response Allocation
Senior-Level Operational Oversight
Integration with Your Care Management System
White-Label Representation
Executive Review & Strategy Call (Quarterly)
Additional branch discounts
Command offers full-spectrum, 24/7 operational control — giving care leaders executive-level oversight, structured escalation, and complete stability without carrying the operational weight themselves
ENTERPRISE
Get in touch
Every Month
Complex & Bespoke Services
For providers requiring deeper integration or more complex operational support, we offer advanced bespoke tiers beyond our standard packages.
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If your service operates at scale, across multiple locations, or requires enhanced governance, reporting, or strategic oversight, we can design a structure tailored specifically to your needs.
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Get in touch to discuss a solution built around your service, your risks and your growth plans
Discover More About Your Options
Each package provides a different level of operational support — from calm overnight cover to full out-of-hours management.
Essential Out-of-Hours Protection
Shield is designed for care providers who want structured reassurance outside office hours without unnecessary disruption to senior staff.
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When your office is closed, our team becomes your first line of response — answering calls, assessing urgency, and escalating only when genuine risk is identified. Routine operational noise is absorbed and managed professionally.
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This ensures that overnight queries are documented clearly, handled calmly, and handed over with structure the following morning.
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Shield is ideal for stable services with generally reliable rotas that require protection — not active night-time management.
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It provides clarity, consistency, and a professional audit trail, without added operational complexity.
White-Label Partnership
Outsourcing out-of-hours support should never dilute your identity.
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Our White-Label Partnership ensures callers experience continuity, not separation. Calls are answered in your company name, scripts reflect your language, and communication aligns with your internal structure.
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To families, staff, and professionals, we are simply part of your service.
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White-Label integration is included as standard within Command, ensuring complete brand alignment at governance level.
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For Shield and Control clients, this enhancement is available from £595 per month.
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Because operational support should feel embedded — not external.
