Office Support

Our team operates 24 hours a day, allowing us to deliver our comprehensive services both out of hours and during the regular working day.

This includes coordinating with GPs, social workers, and other professionals who work core hours to support your clients' care, all while adhering to your specific procedures and guidelines.

This service is versatile, providing coverage for holidays and sickness within your team, or serving as a permanent support function to ensure seamless, around-the-clock care.

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Office Support

Our Office Package is meticulously crafted to deliver seamless and comprehensive support, ensuring your operations run smoothly and efficiently 24/7.

With our dedicated team of professionals, you can focus on what truly matters while we handle the rest, providing peace of mind and uninterrupted service.

Phone Answering

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Contesto offers a dedicated phone answering service that ensures all incoming calls are managed efficiently by our team of experienced care professionals...

Available during regular hours, this service handles routine inquiries and emergency situations, such as medication re-ordering and multi-agency coordination, ensuring seamless support throughout the day.

With our phone answering service, you can concentrate on delivering exceptional care while we manage the communication flow, ensuring smooth operations at all times.

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Full Cordination

Our full coordination service is designed to streamline the management of care operations by acting like your regular in house care coordinators doing everything they normally do...

By coordinating with healthcare providers, we facilitate the timely exchange of critical information, enhancing the quality and continuity of care. This approach not only optimizes resource allocation but also ensures that each client's unique needs are met with precision and care, fostering a supportive and efficient care environment.

Email and Messaging

Our email and messaging service ensures that all communications are handled promptly and professionally. We manage both routine and urgent messages...

This service integrates with your existing systems to maintain a seamless flow of communication, enhancing the efficiency and responsiveness of your care operations.

By entrusting us with your email and messaging needs, you can focus on delivering exceptional care while we ensure that all correspondence is managed effectively.

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Services Benefits

Outsourcing administrative responsibilities, including scheduling, billing, and documentation, offers a strategic advantage by streamlining operations and enhancing productivity. By entrusting these essential yet time-consuming tasks to specialised professionals, you can dedicate your full attention to delivering unparalleled care and support to your clients.

This approach not only alleviates the burden of paperwork but also ensures that all administrative functions are handled with precision and efficiency. Ultimately, it empowers your organisation to maintain a strong focus on quality care, fostering trust and satisfaction among your clientele while optimising overall performance.

Administrative support services that specialise in the health and social care sector bring a wealth of expertise and experience tailored to your specific needs. These specialised services understand the unique challenges and intricacies of the industry, ensuring that all tasks are managed with precision and care.

By leveraging their specialised knowledge, you can be confident that your administrative needs are handled efficiently and accurately. This allows your organisation to maintain compliance, improve operational efficiency, and focus on delivering exceptional care to your clients, all while benefiting from the assurance that your administrative processes are in capable hands

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Employing full-time administrative personnel often incurs significant costs, including salaries, benefits, and overhead expenses. These financial commitments can strain resources and limit your organisation's ability to adapt to changing needs and priorities.

Opting for a specialised support service presents a more cost-effective solution, allowing you to pay solely for the services required, precisely when they are needed. This flexible approach not only reduces financial burdens but also ensures that resources are allocated efficiently, enabling your organisation to focus on core objectives without the constraints of fixed staffing expenses.

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Administrative support services possess a deep understanding of industry regulations and compliance requirements, ensuring that your business adheres to all necessary guidelines. Their specialised knowledge and experience provide a robust framework for maintaining compliance, which is essential for the smooth operation of any organisation in the health and social care sector.

By leveraging their expertise, these services help minimise the risk of errors and potential legal issues, providing peace of mind. This allows you to focus on delivering quality care without the distraction of regulatory complexities, ultimately enhancing the overall efficiency and effectiveness of your organisation

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Administrative support services possess a deep understanding of industry regulations and compliance requirements, which is crucial for maintaining the integrity and reputation of your business. Their expertise ensures that all necessary guidelines are meticulously followed, safeguarding your operations from potential pitfalls.

By leveraging their specialised knowledge, these services help minimise the risk of errors and legal issues, providing peace of mind. This allows you to focus on delivering quality care to your clients without the distraction of regulatory complexities, ultimately enhancing your organisation's efficiency and effectiveness

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Our administrative support services utilise advanced software and technology to streamline processes and enhance efficiency. This integration of cutting-edge tools ensures that tasks are completed quickly and accurately, reducing the burden of manual processes and freeing up valuable time for your team.

By outsourcing these functions, you can leverage these sophisticated tools without the need for significant investment on your part. This approach allows you to benefit from state-of-the-art technology and expertise, optimising your operations while maintaining focus on your core mission of delivering exceptional care

Our Office Package is meticulously crafted to support your organisation in maintaining CQC compliance with ease and confidence. By offering 24/7 operational support, we ensure your team meets all regulatory standards while enhancing efficiency and productivity.

This package provides invaluable assistance with documentation, liaising with healthcare professionals, and managing unexpected staffing needs, allowing you to focus on delivering exceptional care. With our support, you can rest assured that your operations are in line with CQC requirements, providing peace of mind and a streamlined workflow.

With administrative tasks being handled efficiently, your organisation can focus on providing superior customer service to your clients. This streamlined approach ensures that client needs are met promptly and effectively, enhancing the overall experience and building trust.

As a result, improved customer service can lead to higher satisfaction levels and increased retention rates. By prioritising client relationships and delivering consistent, quality care, your organisation can foster long-term loyalty and strengthen its reputation in the industry.

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Outsourcing administrative tasks provides the flexibility needed to determine when and how these tasks are completed. Our support services are designed to adapt to your business's evolving needs and schedules, ensuring seamless operations that align with your unique requirements.

By covering all aspects of auditing, rostering, administration, compliance reporting, and more, our services ensure that every detail is managed efficiently. This adaptability allows your organisation to maintain focus on its core objectives while benefiting from a tailored approach to operational support.

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Knowing that your administrative tasks are being managed by seasoned professionals provides peace of mind, allowing you to concentrate on strategic growth and client service. This assurance means that critical functions are executed with precision and expertise, freeing you from the intricacies of day-to-day operations.

With the administrative burden lifted, you can dedicate your energy to expanding your business and enhancing the quality of service you offer to your clients. This focus on growth and client satisfaction ultimately strengthens your organisation's position and reputation in the industry.

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As your homecare business expands, the demand for administrative support naturally increases. Outsourcing these tasks provides a scalable solution, allowing you to efficiently manage growth without the complexities of hiring and training new staff. This flexibility ensures that your administrative needs are met seamlessly, regardless of the size or pace of your expansion.

By choosing to outsource, you can easily adjust the level of support to match your business's evolving requirements. This adaptability not only streamlines operations but also enables you to focus on delivering quality care and service, driving your business forward with confidence.

During your service hours we will:

Take calls from carers, service users, clients, customers and family members

Support with medication queries

Contact 111 or GP's, DN and Pharmacies when necessary

Sign post emergency calls to 111 or 999 (or professional teams such as the crisis team)

Take sickness calls from your staff

Support your staff on the ground with general advice for any doubts they may have

Contact your carers to cover shifts/calls

Adjust calls on your rota relating to current shifts

Confirm shifts for the next working day

Issues with calls, support staff, redeploy carers & replace carer with current carers if possible

Contact other healthcare professionals if appropriate

White labelling of your bespoke system to provide a seamless approach to your service

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What we don't provide:

We do not contact breakdown recovery or outside maintenance companies on your behalf

Agree to hospital discharges or make decisions for the company

Discuss future rotas with staff

Give emergency advice

Give medical advice

Create/amend or cancel future rotas

Discuss carer roles & responsibilities

We do not allocate unallocated calls that arise outside of your service hours

We are not responsible for missed calls or lateness of your carers.

Office Support

Office Support

Phone Answering

Full Cordination

Email and Messaging

Our email and messaging service ensures that all communications are handled promptly and professionally. We manage both routine and urgent messages...

Services Benefits

Office Opening Hours

Privacy Policy

Terms & Conditions

Refund/Cancellation Policy

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